Frequently Asked Questions
How do I book a padel court?
You can book courts easily on your phone through the Padel Mates app. Choose to pay for the entire court or just your share of it. Once booked, you'll receive an access code in Padel Mates for the gate.
How do I split payment?
Choose the "Split Payment" option in the app. Use the 'Add Players' feature to invite up to three people. If they are members they will only pay the member's price. If they don't join, you'll need to cover their share (at the non-member price), but you can arrange repayment privately. Padel Mates charges 25p for use of the Split Payment feature.
Can members hire the whole court at the member's rate for non-members to also play?
Yes, but if you book a whole court, you will be charged the full cost minus your individual member's discount. For example a member will be charged £25.20 for a court - £4.20 for their fee and £7 for the other players.
Can members hire the whole court for other members to also get the member's discount?
Yes. Select a time, choose "Split Payment," and use the "Add Players" feature to invite up to three people. If the other players are members and join the booking, they will only pay the member's price too.
Do I need to be a member?
No, everyone can book a court. However, members enjoy discounted rates and longer booking windows.
When are you open?
Our courts are open 8 AM – 10 PM, seven days a week.
What happens if a weather disruption prevents me from playing?
Please see the full Outdoor Court Weather Policy on our Policies page. In summary, if the weather at the time of your booking is deemed to be unsuitable for play (snow, ice, heavy rain, lightning, or high winds) you will be offered to reschedule your game for a future date at no extra cost.
How can I cancel a court?
You can cancel a booking via the Padel Mates app. Simply go to the My Bookings section on Padel Mates, find the booking you wish to cancel and press cancel. A small cancellation charge may be made by Padel Mates. Cancellations made at least 48 hours in advance of your scheduled game are eligible for a refund or credit towards a future booking on Padel Mates. Cancellations within 48 hours of the scheduled game are not eligible for a refund or credit.
Are rackets and balls available to borrow or hire?
There will be a few rackets and balls in a container between the two padel courts for people to borrow free of charge. If you do borrow one, please make sure that you put it back so that others can benefit too. Rackets will also be available to borrow for coaching sessions.
Can I create an open game for anyone else to join?
Yes. Choose a time, select "Split Payment," pay your share, and leave the game open for others to join via the app. Padel Mates charges 25p for use of the Split Payment feature. Please note that you will be charged for the full court even if you don't get another 3 other players. You can cancel your booking up to 48 hours in advance.
How can I join an open game?
Go to the Activities tab to find open matches labelled "Padel Match" or "Friendly Padel Match," and send a request to join.
Can I organise tournaments?
The Club will have some tournaments arranged which you can join. You can also use the Activities tab to set up your own tournaments, including formats like "Americano," where players rotate partners and earn individual points in a dynamic, round-robin style.
What is an 'Americano'?
An 'Americano' is a fun, social tournament format where players are randomly paired with a new partner for each match, ensuring everyone plays with and against all participants. Points are earned individually based on performance, creating a balanced, round-robin competition. Matches are shorter, making them dynamic and accessible for all.
What rating am I?
The Padel Mates app uses a player rating system to help match you with players of a similar skill level, ensuring enjoyable and competitive games. As the club continues to grow, the levels within the app will quickly evolve and we are confident people will find a level where they are happy and, if they want, can improve from.
How can I connect with other players?
Yes, you can connect via the PadelMates app.